We take great pride in our reputation for excellent customer service & customer satisfaction. We always ensure our customers are 100% satisfied with our service and product quality. If for any reason you are dissatisfied with your purchase, we’ll assist you promptly.
Contact lenses 30 calendar days from the day the package was delivered. Toric, hyperopia, and custom made contacts are not allowed to be canceled.
Reasons
1. Wrong product sent / Damaged product
Applicable Action – Exchange
Charges – n/a
| Action to be taken –
1. Email us order number and the photo of the product.
2. You keep the product and we will send you the product again. |
2. Defective product
Applicable Action – Exchange
Charges – n/a
| Action to be taken – Email us order number and the photo of the product for more information. |
3. Missing parts/items
Applicable Action – Exchange
Charges – n/a
| Action to be taken – Email us order number and we will re-send again. |
4. Change of mind / Wrong item ordered
a. Applicable Action – Cancellation
Charges – INR 25 charge by Gateway + 10% restocking fee.
Action to be taken –
1. Email us order number and/or the item you want to change to.
2. Refund will be done in 2-3 working days.
|
b. Applicable Action – Exchange
Charges – Not applicable if it’s not shipped.
Action to be taken – Email us order number and the item you want to change to.
|
c. Applicable Action – Return
Charges – 10% restocking fee, exclude incurred postage & returned postage to be borne by customer.
Action to be taken –
1. Email us order number.
2. Returned item must be in original/unused/unopened/sealed condition.
3. We will provide you the return address.
4. Send with registered post.
5. Refund will be done in 2-3 working days after confirmed received
|
5. Not as expected/ Not fit
Applicable Action – Return
Charges – 10% restocking fee, exclude incurred postage & returned postage to be borne by customer.
Action to be taken –
1. Email us order number.
2. Returned item must be in original/unused/unopened/sealed condition.
3. We will provide you the return address.
4. Send with registered post.
5. Refund will be done in 2-3 working days after confirmed received.
|
6. Received late
Applicable Action – Exchange
Charges – n/a
Action to be taken –
1. Applicable to product shipped with express shipping only.
2. Postage to be refunded as store credit.
|
*For item under the exchange, replacement with other same value item or Refund only can be done if the same item is out of stock.
*We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.
Mail To support@crosetta.com
