You need to register at CROSETTA.COM so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.
To shop at CROSETTA.COM do I have to register? If yes, why?
Yes, we will ask you for the details so that we can have your purchase delivered to you at your doorstep.
Do I need to give my email ID and mobile number for registration?
Is my personal information secure at CROSETTA.COM?
It is absolutely free and you only pay for your purchases.
Do I need to pay for registration?
Once registered, you can come back to us anytime you want.
For how long is my registration valid?
Simply generate a new password by clicking on “Forgot Password” option at sign in/ login page. An email with a link to generate a new password will be sent to your registered email Id.
I forgot my password, what do I do?
Login into CROSETTA.COM, click on “My Account” and update information under your profile.
If I need to update my account information, what steps do I follow?
Login into CROSETTA.COM, click on “My Account” and unsubscribe from my profile.
How do I unsubscribe from your promotional Emails?
We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.
I am based out of India and I want to place an order with a delivery address in India. Is it possible?
CROSETTA.COM is an online fashion store catering to men and women fashion categories like apparels, shoes, accessories from brands and our own brand CROSETTA.
Which category products do you sell online?
We have provided a size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.
How do I know my size?
All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for a product then it is mentioned specifically.
Do you provide warranty/guarantee for merchandise?
Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.
I have placed an order but it’s not appearing in the ‘My Account’ section. Why is that so?
Unfortunately, you can’t do that but you can always place a new order and we will be happy to deliver the same to you.
How do I add more products to my order?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
How can I use a voucher in the ‘My Account’ section to place an order?
All orders below INR 500 will be levied a shipping charges of INR 99 which is non-refundable.
What are the shipping charges I need to pay for an order under INR 500?
We do not want to restrict you from shopping at your favorite online fashion store and thus there are no restrictions on a quantity that you can order.
Is there a limit to the quantity that I can order?
Add product/s to your cart and proceed to check out, and enter the voucher code in apply promo code section.
How do I apply the refund voucher provided to me?
We are happy to do so and at present place only Cash On Delivery orders for you.
Do you take orders over phone?
You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.
My order is placed. What happens next?
There are a number of factors that determine a product’s price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand’s price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own CROSETTA brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time. We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again. CROSETTA.COM reserves the rights to change prices at its sole discretion.
Why do I sometime see price variations on same product? What is the CROSETTA.COM pricing policy?
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.
What payment methods are accepted at CROSETTA.COM?
Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by CROSEETA.COM to the relevant government authorities.
Why is tax being charged?
When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.
Is it safe to shop online using my debit/credit card?
We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.
What happens if my debit/credit card has been compromised while making a payment online?
If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please contact your bank for updates. If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s
What happens if the merchandise added to cart goes out of stock?
Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to CROSETTA.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.
Can I cancel an order?
Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.
Can I cancel my exchange order?
Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.
Why was my order cancelled by CROSETTA.COM?
Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel the transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.
Can I cancel a partial order?
At present we deliver only in India.
Do you deliver out of India?
For all Online Order, our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this, it may be re-dispatched as per customer’s request. In case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If the customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
What happens if I am not available when you deliver the merchandise?
Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.
Can I book an order for delivery to more than one address?
Free shipping is available on all products, subject to a minimum order value. A Non-refundable charge of Rs. 99/- will be applied to all orders below Rs. 500/-.
What are the shipping charges and/or are there any additional charges?
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.
How can I track my order?
Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.
What is the stipulated delivery time for an order?
These vouchers are limited-time promotions and their validity will be specified accordingly.
What is the validity of a promotional voucher?
It is not applicable on the purchase of sale items and cannot be combined with other promotions/offers. It is not valid on watches, innerwear, and loungewear and beauty products.
Can I use this voucher on all items?
The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.
What are the terms and condition of this voucher?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
Where do I apply the promotional voucher?
No two promotions/offer can be clubbed. At present we do not allow you to club refund vouchers with promotional vouchers.
Can I club two vouchers?
You can return an item online at CROSETTA.COM by following the below steps.
How do I return the product/s?
You can exchange an item online at CROSETTA.COM by following the below steps.
How do I exchange the product/s?
Exchange items are shipped within 24 hours after the item returned has passed quality checks.
When will my exchange item be shipped?
Following product categories fall under “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
What categories fall under non-returnable categories?
We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at email@example.com
What should I do if my order is received in a damaged condition?
We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at firstname.lastname@example.org .
What should I do if I receive a different item from the one that I have ordered?
In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.
Why do I need to self-ship?
For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Will I receive a voucher/s in case of self-shipped product/s?
Shipping Address for self-ship product/s:-
Where do I need to self-ship my products?
Marble E-Retail Pvt. Ltd., Plot number 54 B, Sector 18, Gurugram, Haryana – 122015
Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us at 7298201416 10 am to 7 pm (Monday to Saturday) or email us at email@example.com
My return request was initiated but the reverse pick-up has not yet been done. What should I do?
At present for every product’s reverse pick up is done separately, thus we request you to only hand over the product for which the return was initiated.
I need to return more than one product, so can I hand over all the products to the reverse pick-up person in one go?
Please contact us at 0124-6770000 10 am to 7 pm (Monday to Saturday) or email us at firstname.lastname@example.org and our team member will help you.
I ordered the same product in more than one quantity. How do I do a partial return?
You can choose to get your refund in the following ways:
What are the refund options available to me?
Please contact us at 7298201416 10 am to 7 pm (Monday to Saturday) or email us at email@example.com and our team member will help you.
How do I get my balance refund-voucher amount?
No. Shipping charges are non-refundable.
Will I get a refund of my Shipping Charges in case of return?
Please contact us at 7298201416 10 am to 7 pm (Monday to Saturday) or email us at firstname.lastname@example.org
How do I get in touch with CROSETTA.COM?
We work from 9 am to 7 pm Monday to Saturday.
What are the Customer Care working hours?
Write to us at email@example.com and we will assist you further.
I want to sell my products on CROSETTA.com. Whom do I get in touch with?
Terms & Conditions
Bulk & Custom Orders
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