CROSETTA.COM – Frequently Asked Questions (FAQs)

Account & Registration

1. Do I need to register to shop at CROSETTA.COM?
You may shop as a guest; however, we automatically register you to enhance your shopping experience, track your orders, and update you via SMS/email.

2. Is my email ID and mobile number required for registration?
Yes. We need your contact details to deliver your purchases and provide updates.

3. Is registration free?
Absolutely! Registration is free; you only pay for the products you purchase.

4. How long is my registration valid?
Once registered, your account remains valid indefinitely.

5. I forgot my password. What should I do?
Click on “Forgot Password” at the login page. A reset link will be sent to your registered email ID.

6. How can I update my account details?
Log in to CROSETTA.COM → Go to “My Account” → Update your profile.

7. How do I unsubscribe from promotional emails?
Log in → Go to “My Account” → Update your email preferences.

Product & Shopping Experience

8. What categories do you offer?
We offer fashion for men and women—apparel, shoes, accessories—featuring top brands and CROSETTA’s in-house label.

9. How do I determine my size?
Each category includes a detailed size chart with US, UK, and EU conversions.

10. Are the products covered under warranty/guarantee?
If a manufacturer offers a warranty, it will be mentioned on the product page.

11. Can I add more products to an order after it’s placed?
Unfortunately, no. Please place a new order for additional items.

12. Why do product prices vary?
Prices vary due to brand guidelines, promotions, and inventory cycles. Prices may change with each new stock batch or during sales.

Orders & Tracking

13. I placed an order but it doesn’t show in ‘My Account’. Why?
There may be a delay due to high traffic. Please wait a few minutes for your order to appear.

14. Can I cancel an order?
Yes, within 24 hours of placing the order. Go to “My Account” → Select the order → Click “Cancel Order.”

15. Can I cancel a partial or exchange order?
Yes. Cancel confirmed exchange orders through “My Account.” Contact customer care to cancel on-hold exchanges.

16. Why was my order cancelled?
Occasionally, orders are cancelled if products fail final quality checks.

17. How can I track my order?
Log into “My Account” and use the tracking link once your order is shipped.

18. What is the delivery time?
Orders are usually delivered within 3–5 business days post dispatch.

19. What if I’m not available during delivery?
Our delivery partners will attempt delivery up to three times. Missed deliveries are returned to our warehouse.

20. Can I ship to multiple addresses in one order?
No. Place separate orders for different delivery addresses.

Shipping & Charges

21. What are the shipping charges?

• Local Orders: Free

• International Orders: ₹2000 (non-refundable)

• Priority International Orders: ₹3500 (non-refundable)

22. Do you deliver internationally?
Yes! We currently ship within India only. Once it reaches the country crosetta is not responsible for custom clearance or responsibility of complying with the laws as handover this part to our logistics partner.

23. Why is tax charged?
GST is levied as per government regulations and is included in the product price.

Payments & Security

24. What payment methods are accepted?
We accept:

• MasterCard/VISA

• All major debit cards

• Net Banking

• Cash on Delivery

25. Is it safe to shop online at CROSETTA.COM?
Yes. All transactions are encrypted and secure. We do not store your payment information.

26. What if my payment fails but money is deducted?
Your amount will be auto-refunded within 7 business days. If not, contact your bank.

Promotions & Vouchers

27. How do I apply a voucher?
At checkout, enter your voucher in the “Apply Promo Code” section.

28. Can I club two vouchers?
No. Multiple vouchers cannot be used together.

29. What is the validity of a voucher?
It is campaign-specific and mentioned with the offer.

30. Are vouchers applicable on all products?
No. Exclusions include sale items, watches, innerwear, loungewear, and beauty products.

Returns & Exchanges

31. How do I return a product?

• Log into “My Account” → Select the item → Follow return steps

• Ensure product is unused and in original packaging.

32. How do I exchange a product?
Follow the same steps as returns, but select “Exchange” as your reason.

33. When will my exchange ship?
Within 24 hours of the returned item passing quality check.

34. What items are non-returnable?

• Sleepwear

• Lingerie

• Swimwear

• Beachwear

• Socks

• Accessories

• Beauty products

• Freebies

35. What if I receive a damaged or incorrect item?
Report to us within 24 hours at:
📩 support@crosetta.com
📞 9773563342

Self-Shipping & Refunds

36. When do I need to self-ship?
If your pincode is non-serviceable by our partners.

37. Will I get reimbursed for self-shipping?
Yes. You’ll receive a ₹100 voucher post quality check.

38. Where should I self-ship the item?
Returns Address:
116/D, Sainik Colony, Jammu, Jammu & Kashmir, 180011

39. What if my reverse pickup hasn’t happened?
Contact us at 9773563342 or email support@crosetta.com.

40. Can I hand over multiple return items at once?
No. Each item is handled individually; only hand over the item for which pickup is scheduled.

41. How to do a partial return of same product in multiple quantities?
Contact us directly at 9773563342 or support@crosetta.com.

Refunds

42. What refund options do I have?

• Bank transfer (COD orders)

• Credit card/debit card reversal (Online orders)

• Store voucher (visible in “My Account”)

43. Will I get a refund on shipping charges?
No. Shipping charges are non-refundable.

44. How do I get help with voucher balance refund?
Contact us at 7298201416 or email admin@crosetta.com.

Contact & Business Enquiries

45. How do I contact CROSETTA.COM?
📞 9773563342 (Mon–Sat, 10 am–7 pm)
📧 admin@crosetta.com

46. What are Customer Care hours?
We’re available Monday to Saturday, 9 am to 7 pm.

47. I want to sell on CROSETTA.COM. Who do I contact?
Email us at support@crosetta.com and our team will assist you.